Small Business Strategies,

Treat every customer with the same level of service

From the customer who checks in with you once a year to the one that you’re in contact with daily, make sure each one gets the same level of service. Repeat customers, referrals and former customers can be a huge asset for your business so you don’t want to roll the dice with inconsistent service experiences.

Having a solid process in place through the entire customer lifecycle – from marketing and sales to onboarding and retention – can ensure that everyone receives the same awesome level of service.

Author Since: Sep 24, 2018

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