Treat your employees the way you expect them to treat your customers
This is perhaps one of the most overlooked secrets of stellar customer service. Small business owners should treat employees with the same respect, transparency and appreciation that they would a valued customer. The happier your employees are with their position, the more dedicated they’ll be to your small business success.
It’s a competitive world out there for small businesses, and it’s often hard to cut through the noise. Customer service is your chance to differentiate your product and exceed expectations to build a loyal customer base and make your business memorable.